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Our FAQ section is a great way for immediately finding the answers you’re looking for without having to contact us.

If you cannot find the answer you need in the FAQs, our Customer Service Team are on hand Monday – Friday (Excluding observed holidays) and will respond to your query within 24-48 hours.

Where a query cannot be resolved the same day, our team will provide updates every 1-3 working days until your query has been resolved.

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If your question relates to a query about your points balance or other programme specific information, please contact us here

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FAQs


You may find answers to common questions about the program by visiting our Frequently Asked Questions section.

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